Complaints Procedure
Your views are important to us. If for any reason we do not deliver the standard of service you expect, or if we make a mistake, please tell us. We will investigate the situation and set about putting it right as quickly as possible, and where appropriate, we will take steps to avoid making similar mistakes in the future.
If you wish to make a complaint about the service we have delivered, our complaints procedure is detailed below:
Step 1
Check out the Frequently Asked Questions: www.greatmagazines.co.uk/faq where we aim to answer any queries or concerns you may have about our subscription service.
Step 2
If the FAQ's do not satisfy your concern you can contact us in the following ways:
Email us: at bauer@subscription.co.uk
We will try to resolve the situation there and then, or if a satisfactory resolution cannot be provided immediately, we will arrange a convenient time for the Team Leader to call you back. In all cases we will seek to find a resolution within a maximum of 5 working days. If you have contacted us due to your latest issue not arriving, please know that there may be postal delays in some areas.
We will respond to your email within 5-10 working days
Step 3
If having followed steps 1 and 2, you are not satisfied with the outcome, please outline your concerns via email to: customer.management@bauermedia.co.uk
The customer management team will acknowledge your complaint within 5 working Days and a senior member of staff will investigate the complaint and contact you within a maximum of 10 working days with a response and any proposed course of action. This is the final step in the complaints process and there is no further appeal against the company's response after reaching this stage.
*Please note the Contact Centre opening hours are: 0800hrs – 2100 hrs (Mon-Fri), 0800 - 1600 hrs (Sat) Please provide your full name, Subscriber No, Magazine Name and your telephone number or email address, if you would prefer us to contact you in this way.